Maxin88 Privacy Policy – Malaysia Personal Data Protection

maxin88 collects your personal data through various channels as you interact with our platform. The type of data collected depends on how you use our services:

Information you provide directly:

• Account registration details – Malaysian phone number, password, and any additional profile information you provide;
• Identity verification information when required – including copies of valid identification documents;
• Payment method information when you make a deposit or request a withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX;
• Communications you send to the maxin88 customer support team via live chat or email.

Automatically collected data:

• Technical data including your IP address, browser type, operating system, and the device you are using;
• Platform usage data including pages visited, time spent, and actions taken;
• Gaming activity data including betting history, games played, and transaction records;
• Cookies and similar tracking technologies that help us improve the platform user experience.

Maxin88 does not collect sensitive data such as health information, religious beliefs, or sexual orientation. Where full identity verification is required for anti-money laundering (AML) compliance purposes, we will request the necessary documents directly through secure channels.

maxin88 only uses your personal data for legitimate purposes directly related to the provision of platform services. Each purpose of data use is as follows:

• Account management and identity verification – processing registrations, verifying age and identity, and ensuring each member maintains only one active account;
• Processing financial transactions – processing deposits via your preferred Malaysian payment methods and handling the withdrawal of winnings to your e-wallet or bank account;
• Provision of gaming services – giving you access to all casino games, Sports Betting, jackpots and Table Games available on maxin88;
• Customer Support – handling your enquiries, complaints and requests efficiently and ensuring issues are resolved to your satisfaction;
• Platform security and fraud prevention – monitoring suspicious activity, preventing unauthorised access and protecting your account from misuse;
• Legal and regulatory compliance – to meet reporting and compliance obligations under applicable Malaysian laws, including AML requirements;
• Responsible gaming – monitors gameplay patterns to identify members who may need support related to gambling issues and proactively reaches out to them;
• Platform improvements – analyses usage patterns to improve the interface, user experience, and maxin88's overall service offering;
• Marketing communications – sending information about promotions, bonuses and platform updates – only if you have given explicit consent to receive such communications.

maxin88 will not use your personal data for any other purpose without first obtaining your consent. If we wish to use your data for a new purpose not stated here, we will notify you in advance and seek your consent accordingly.

maxin88 does not sell, rent or trade your personal data to third parties. However, in operating the platform, there are limited situations where we may need to share some of your data with trusted third parties:

• Payment service providers – Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow processors, and banks participating in the FPX system need to receive the transaction information required to process your deposits and withdrawals. Each of these providers has their own applicable privacy and data security policies;
• Game software providers – companies that supply casino games, jackpot games, and Sports Betting services to maxin88 may receive the minimum technical data required to operate those games;
• Technical support service providers – third parties that assist maxin88 with platform maintenance, cybersecurity and analytics may have limited access to certain data required for their work, under strict confidentiality agreements;
• Legal authorities – where required by Malaysian law, a court order, or a relevant regulatory authority, maxin88 may be obligated to disclose certain data. We will notify you of any such disclosure unless prohibited from doing so by law.

All third parties working with maxin88 in a capacity that requires access to member data are obligated to sign binding data protection agreements, which prohibit them from using such data for any purpose other than those specified by maxin88.

maxin88 continuously invests in security infrastructure to ensure your personal and financial data is protected to the highest standard. Our security measures include:

• 256-bit SSL encryption for all communications between your browser and maxin88's servers – your data is encrypted at all times during transmission;
• Data encryption at rest – sensitive data such as financial information and identity documents is stored in encrypted form on maxin88's secure servers;
• Tiered access controls – only staff who require access to specific data to carry out their duties are permitted to do so, and all access is logged and audited;
• Two-factor authentication (2FA) available to all members as an additional security layer for your account;
• 24/7 security monitoring – maxin88's automated system continuously monitors for suspicious activity and flags accounts that show signs of unauthorised access;
• Regular security audits by independent third parties – we conduct regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.

Although maxin88 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. In the event of any data security breach affecting your personal information, we will notify you within the timeframe required by law and take immediate steps to contain and address the breach.

maxin88 retains your personal data only for as long as necessary for the original purpose of collection, or for as long as required by Malaysian law, whichever is longer. General data retention guidelines are as follows:

• Active account data – retained for the duration your account remains active, plus an additional period after account closure as required for compliance purposes;
• Financial transaction records – retained for a minimum of seven (7) years in accordance with Malaysia's accounting legislation and financial compliance requirements;
• Customer support communication records – retained for two (2) years for reference and quality review purposes;
• Identity verification data – retained for the period required under applicable AML regulations, typically no less than five (5) years after the termination of the business relationship;
• Technical log data – typically retained for 90 days for security purposes and technical troubleshooting.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally. The deletion process is carried out under procedures that ensure the data cannot be recovered.

maxin88 uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for every member. Cookies are small text files stored on your device when you visit the maxin88 platform.

We use several types of cookies:

• Essential cookies – required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled without affecting platform functionality;
• Performance cookies – collects information about how you use the platform – the most frequently visited pages, time spent, and any errors encountered. This data is used in aggregate to improve the platform;
• Functional cookies – remembering your preferences such as language, display settings and login information (if you choose to save them) to deliver a more personalised experience.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform. maxin88.

Under Malaysia's Personal Data Protection Act 2010, every individual whose data is processed by maxin88 have certain rights that we fully respect:

• Right to access data – you have the right to request a copy of the personal data maxin88 holds about you;
• Right to rectification – you have the right to request the correction of any personal data that is inaccurate or out of date;
• Right to delete data – under certain circumstances, you have the right to request that maxin88 delete your personal data, subject to applicable legal retention requirements;
• Right to restrict processing – you have the right to request that maxin88 restrict how your data is processed in certain circumstances;
• Right to object to processing – you have the right to object to the processing of your data for direct marketing purposes, or in circumstances where processing is based on maxin88's legitimate interests;
• Right to withdraw consent – where data processing is based on your consent, you have the right to withdraw that consent at any time – this will not affect the validity of any processing that took place prior to the withdrawal.

To exercise any of your privacy rights, please contact the support team maxin88 via live chat or email at support@maxin88.best. Requests will be processed within 14 business days of receipt. In complex cases, this period may be extended to 30 business days, with prior notice given to you.

maxin88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or changes in the services we offer.

When we make material changes to this Privacy Policy:

• We will update the "Last Updated" date at the top of this document;
• For significant changes, we will send a notice via email or an in-platform notification to all active members;
• Your continued use of the maxin88 platform after changes are published will be considered acceptance of the updated policy.

We encourage you to review this Privacy Policy page periodically to ensure you are always informed about how maxin88 protects your personal information. If you have any concerns about the changes made, please contact us before continuing to use the platform.